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Terms and Conditions

Business Name: Custom Heat and Vinyl Creations Llc
Website:
Last Updated: 7/11/2026

TERMS AND CONDITIONS

1. Acceptance of Terms
By accessing or using this website, you agree to these Terms and Conditions.

2. Use of Website
Users agree to use the website lawfully and not interfere with its operation.

3. Intellectual Property
All website content is owned by or licensed to the business.

4. Products and Services
Products, services, and pricing may change without notice.

5. Payments and Purchases
Payment must be received before shipment or service delivery.

6. Online Store, Orders, Shipping, and Returns
Order Acceptance
All orders are subject to acceptance and may be canceled for inventory, pricing, or fraud concerns.

Product Availability
Inventory is not guaranteed.

Pricing
Prices may change without notice.

Payment Terms
Customers must use authorized payment methods.

Shipping
Delivery dates are estimates only.

Shipping Delays
The business is not liable for delays caused by weather, carriers, labor shortages, supply chain disruptions, public emergencies, customs inspections, or other events beyond its control.

Force Majeure
The business is not responsible for delays caused by events beyond its reasonable control.

Customs, Duties, Taxes, and International Shipping Delays
Customers are responsible for customs duties, taxes, and import fees. Customs delays are outside the business's control.

Import Compliance
Customers are responsible for complying with local import laws.

Returns and Refunds
Returns may be requested within 30 days of delivery. Returned items must be unused and in original packaging.
Approved refunds are typically processed within 5-10 business days after approval. Shipping charges are non-refundable unless the return results from a business error.

Damaged, Defective, or Lost Items
Customers must notify the business within 7 days of delivery and provide photos of damaged goods.
The business may provide a replacement, refund, partial refund, or store credit.
Lost-package claims must be submitted within 14 days of the carrier's recorded delivery date.

Chargebacks
Customers agree to contact the business before initiating a chargeback.

Prohibited Items and Restricted Purchases
The business may refuse or cancel orders involving prohibited, illegal, fraudulent, or suspicious transactions.

Export and International Restrictions
Customers must comply with applicable export and import laws.

Right to Refuse Service
The business reserves the right to refuse service or cancel orders for lawful reasons.

7. Disclaimer
The website is provided as-is without warranties.

8. Limitation of Liability
Liability is limited to the fullest extent permitted under Ohio law.

9. Governing Law
These terms are governed by Ohio law, with venue in Cuyahoga County, Ohio.

Return and Refund Policy

Return & Refund Policy

Last Updated: 7/11/2026

At Custom Heat and Vinyl Creations Llc, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

Be unused and in their original condition
Be returned in their original packaging
Include all accessories, manuals, and included items
Be accompanied by proof of purchase or order number

We reserve the right to deny returns that do not meet these requirements.

Non-Returnable Items

The following items are not eligible for return or refund unless required by law:

Personalized or custom-made products
Digital products or downloadable content
Gift cards
Clearance or final-sale merchandise
Items marked as non-refundable at the time of purchase

Return Process

To start a return, please contact us at:

Email: customheatandvinylllc@gmail.com
Phone: 216-268-4459

Please include:

Your order number
The item(s) being returned
The reason for the return

Once approved, return instructions will be provided.

Refund Processing

After we receive and inspect the returned item:

We will notify you whether your refund has been approved.
Approved refunds will be issued to the original method of payment.
Refunds are generally processed within 5–10 business days after approval.
Depending on your bank or credit card provider, additional processing time may apply before funds appear in your account.

Shipping Costs

Original shipping charges are non-refundable unless:

We shipped the wrong item;
The item was defective; or
The item was damaged during shipment.

Customers are responsible for return shipping costs unless the return is due to our error.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To process your claim, we may require:

Your order number
A description of the issue
Photos of the item
Photos of the packaging

After review, we may:

Send a replacement item;
Issue a full refund;
Issue a partial refund; or
Provide store credit.

Lost Packages

If tracking shows a package was delivered but you have not received it, please contact us within 14 days of the delivery date.

We will assist in filing a carrier investigation when applicable.

Exchanges

If you wish to exchange an item, please contact us within the return period. Exchanges are subject to product availability.

Approved exchanges are generally processed within 5 business days after the returned item has been received and inspected.

Order Cancellations

Orders may be canceled before shipment. Once an order has shipped, it must follow the standard return process.

Custom or personalized orders may not be canceled once production has begun.

Chargebacks

We encourage customers to contact us directly to resolve any concerns before initiating a chargeback through their bank or credit card company.

Contact Information

Custom Heat and Vinyl Creations Llc
Cleveland, Ohio
Email: customheatandvinylllc@gmail.com
Phone: 216-268-4459